Technical Support and Service Manager

THIEL Audio designs and manufacturers very high quality loudspeakers for the high performance, enthusiast audio market in both domestic and foreign markets. We have earned an enviable international reputation for providing both excellent products and superior technical service and support to our customers, which are critical to our long-term success.

We are seeking an experienced, mature, and competent Technical Support and Service Manager who can meet or exceed the expectations of highest quality and service our customers have come to expect. A person with experience working in audio sales or technical support is a plus as well as some background in quality customer service.

The Technical Support and Service Manager will report to the Director of this department, Gary Dayton. This person is responsible for the execution of THIEL’s overall customer service and technical support needs to ensure optimal benefit and assistance to all THIEL customers, including THIEL dealers, distributors and end-users. Because of our long-standing commitment to highest standards of customer service and because it is a frontline position, this work is of critical strategic importance to THIEL and demands excellence in a number of areas.

Critical Duties and Responsibilities
This person must be able to provide high quality written and oral advice and information on subjects relating to the design, construction, setup and use of THIEL speakers as well as associated equipment for our customers, both domestic and foreign, who own or plan to own THIEL speakers.

This person must be knowledgeable of and ensure the proper functioning and operation of all audio/video systems and any related equipment at the THIEL factory and at any outside functions such as trade shows. In addition, this person will assume overall responsibility for trade show organization and planning, including the exhibit room and audio system setup.

This person will answer telephone calls and emails from customers requesting information or advice, or who are experiencing a problem with their THIEL speakers or the related system.

This person is responsible for entering and tracking all Return Authorizations, parts orders, literature, invoices and payments, and accurately and promptly generating the proper reports for management.

This person should be effective and knowledgeable at conducting factory tours, performing quality demonstrations of THIEL speakers, and assisting in training of dealers and distributors who visit the THIEL factory.

This person will assist in the sales department on an as-needed basis in dealer communications and dealer training, whether at THIEL or at the dealer's store. Some travel is required.

This person will review trade publications for articles of interest, and distribute them to appropriate personnel.

Skills/Capabilities/Technical:
*Excellent oral and written communication skills
*In-depth knowledge of audio electronic technologies
*Very good judgment skills in implementing warranty policies to satsify both management and customer needs
*Proficient in keyboard/computer/software skills such as Work, Excel, web, etc.
*Must be a team player and able to work cooperatively with all levels of staff and employees
*Have a strong work ethic, be detail-oriented, accurate and careful, and care about doing an excellent job for our customers
*Have a personable and outgoing personality

Please send your resume and references to Gary Dayton, THIEL Audio, 1026 Nandino Blvd., Lexington, KY 40511 or email gdayton@thielaudio.com.

Audio/Electronic Engineer

THIEL Loudspeakers designs, manufactures and sells very high performance loudspeakers for home music systems, home theater systems and custom installed in-wall and on-wall speakers for residential and commercial applications. We enjoy an international reputation for sonic excellence and high quality customer service and support.

We are seeking a very high quality individual with a strong technical background in loudspeaker design and testing to provide us with critical assistance in our engineering/manufacturing operations.

Critical Duties and Responsibilities
This person would have expert knowledge of setup, operation and programming of loudspeaker measurement systems such as SoundCheck, LMS and TEF to work with our manufacturing/engineering staff to develop new or improved processes for loudspeaker driver and system testing, and be able to troubleshoot problems and provide effective solutions.This person would work with others in the design, prototype fabrication and testing of drivers, crossovers and loudspeaker systems for new product development.

Skills/Education Required
We require a Bachelor's Degree in a technical field or the equivalent in technical experience or other relevant technical education.

We are willing to offer a very competitive salary with good benefits, commensurate with experience and background. Please send your resume and references to Kathy Gornik, kgornik@thielaudio.com or THIEL Loudspeakers, 1026 Nandino Blvd., Lexington, KY 40511.